Contact F&F SoftTools

F&F SoftTools is the developer and copyright owner of PrintCapture. Below you will find our contact information.

Mail:

F&F SoftTools
5673 Bethel RD SE, #12
Port Orchard, WA 98367

A Note About SPAM Email

From time-to-time we may have to retire one of our email addresses because it becomes the target of spammers. If you try to send an email to one of the addresses you've used in the past and it bounces back to you, just visit this page to get the current email address. Sorry for the inconvenience.

Also, when you send an email to us, please be sure to put relevant and intelligent information in the subject line so your email is not mistaken for spam.

Technical Support

Image Processing

PrintCapture is a printer emulator and a plotter emulator. If you feel that the printer or plotter output from your test equipment (oscilloscope, logic analyzer, spectrum analyzer, etc.) is not being properly processed into an image we want to know about it. It is only through your feedback that we can continue to improve PrintCapture. Here are the steps to take to save the raw data file from your test equipment:

  1. Setup PrintCapture to save the raw data file from your test equipment. See Setup> Configuration> Image Processing> Image Processing> Keep Raw Data.
  2. Print the data from your test equipment. This will create a raw data file, with a file extension of 'pcw', in your current working directory. The raw data file name will be the same as the file name that you have in the 'Next File Name' edit box.
  3. Send the raw data file to support@printcapture.com with as much information as you can about why you think the raw data is not being processed correctly. Also be sure to put relevant and intelligent information in the "subject" line so your email is not mistaken for spam.

Suggestions

If you have a suggestion for improving PrintCapture we would like to hear about it. We know that customer feedback is the best way for us to improve and expand the capabilities of our product. Send your thoughts to support@printcapture.com and be sure to put relevant and intelligent information in the "subject" line so your email is not mistaken for spam.

Questions

If you have questions about PrintCapture try our Frequently Asked Questions page first. If you still can't find the information that you need you can send your question to support@printcapture.com. Be sure to put relevant and intelligent information in the "subject" line so your email is not mistaken for spam.

Web Site

If you have questions, problems, or comments about this web site please send them to webmaster@printcapture.com. We'd love to hear them. Be sure to put relevant and intelligent information in the "subject" line so your email is not mistaken for spam.

About F&F SoftTools

F&F SoftTools is in the business of contract software development. Our specialty is embedded systems programming and Windows-based programs that interface to the outside world. In fact, our PrintCapture product was developed to support our software development efforts. We needed a method of generating reports that contained waveforms from logic analyzers and oscilloscopes to show our clients what we found when developing and testing their systems.

Refund Policy

F&F SoftTools is committed to customer satisfaction. If you aren't completely satisfied, for any reason, with one of our products you may return it within 30 days for a prompt and courteous refund. Refunds can only be issued to the credit card used to make the original purchase.

We strongly recommend that you download and try the free 30-day trial version of PrintCapture before purchasing your release version and its registration key.

If you want your purchase price refunded please use our online refund request form to contact us.

Items which have been customized are not returnable.

Payment Methods

F&F SoftTools accepts these major credit cards: Visa, MasterCard, American Express, and Discover. We do not extend credit terms. We also accept payment via PayPal. If you need to pay by an alternate method send an e-mail to support@printcapture.com - we're sure we can work something out.

Privacy Policy

F&F SoftTools respects the privacy of its customers. Any information that we gather is used to deliver the product, provide technical support, and e-mail update notices.

F&F SoftTools does not, and will not, release any customer information to anybody.

Security

Our secure software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your identification and credit card number so that it cannot be read as the information travels over the Internet.

In the unlikely event of fraudulent use, you must notify your credit card provider in accordance with its reporting rules and procedures. As we understand it, under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges resulting from unauthorized use of your credit card.